Return Policy

 

Returns & Exchanges

We want you to love your Sunbalm Jewelry. Eligible items may be returned within 30 days of delivery for a refund or exchange.

To qualify for a return:

• Jewelry must be unworn, unused and in its original condition.
• All original packaging and tags must be included.
• Proof of purchase is required.
• Returns must be approved by Sunbalm Jewelry before being shipped.

For hygiene reasons, earrings are final sale unless they arrive damaged or defective. Gift cards, personalized items, clearance items and items marked “final sale” cannot be returned.

Customers are responsible for return shipping costs. We strongly recommend using tracked shipping, as Sunbalm Jewelry is not responsible for returns lost in transit. Original shipping charges, customs fees and duties are non-refundable.

Once your return has been received and inspected, we will notify you. Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your financial institution.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective or incorrect, contact us within 7 days of delivery with your order number and clear photographs.

If approved, Sunbalm Jewelry will arrange a replacement or appropriate resolution at no additional cost.

How to Request a Return

Email hello@sunbalmjewelry.com with:

• Your order number
• The item you wish to return
• The reason for the return
• Photographs if the item is damaged or defective

Please do not send an item back without receiving return instructions.